Terms and Conditions
Bela Interactive Installations Ltd, established in February
2004, is a Promethean accredited installer and supplier of
Interactive whiteboards and projectors and other audio visual
equipment with accessories.
Prices and Payment
All prices
are in £ sterling and include UK VAT at
the appropriate rate and change on daily basis. Delivery
charges are not included in the prices quoted. We accept
payment by most major credit and debit cards. Payment is
taken once we have established that we can fulfil your order,
checked details and stock availability and dispatched your
goods. We do not charge your credit or debit card until we
dispatch your order.
Delivery
We only deliver within the mainland UK. We cannot guarantee
delivery times but we aim to deliver within 7 working days.
Purchasing
All items
offered on our website are subject to availability. To
purchase any of the items on our Web Site, click the "Add
to Basket" button shown on each product page. When you
place an order to purchase a product by clicking the button "Order
Now", we will send you an e-mail confirming receipt
of your order and containing the details of your order. Your
order represents an offer to us to purchase a product which
is accepted by us when we send e-mail confirmation to you
that we've accepted your order or dispatched the product
to you. The contract will be filed. For safety reasons your
order’s data are not accessible via internet. We keep
these data in confidence according to our privacy policy.
Cancellation
We understand that some customers may need to cancel orders
or return products for various reasons. Bela Interactive
Ltd policies for these circumstances are as follows:
If within 7 days of receipt of your product, you determine
it does not meet your needs, you may exchange it for full
credit if you upgrade to a product that is in stock and of
equal or greater value. If not upgrading, a 25% restocking
fee will apply. The customer is responsible for shipping
costs to have the undesired unit shipped back to Bela Interactive
Installations Ltd. The customer is then charged normal shipping
rates to ship new product after an upgrade is determined.
All boxes, remotes, cabling, and documentation, and packaging
must be in new condition. If packaging is not in original
condition, contact a Bela Interactive Installations Ltd representative
to determine additional fees for that product.
PLEASE NOTE: Before returning anything to us, you first
MUST obtain a Return Merchandise Authorisation (RMA) number.
Any returns mailed to us without a pre-approved RMA may be
refused without notice and automatically returned.
To obtain a RMA, please e-mail us at office@belainteractive.co.uk
(request must contain your full name, order number and contact
phone number) or call 07834 480769. An RMA number is valid
for 5 days.
Please note you will be responsible for all shipping and
insurance charges for returns, unless otherwise indicated.
If you choose not to insure your package, and we do not accept
return of the Product for reasons stated above, you will
be responsible for any loss or damage. The purchase price
(less any applicable open box fees or missing parts fees)
will be credited upon our acceptance of the merchandise in
as-new condition in conformity with this policy.
Please allow 3 business days from the time we accept your
Return Merchandise for the processing of your return. Please
allow 5-10 business days to process any refunds. Additional
charges may be assessed for Products returned with any missing
parts and/or accessories.
After-Sales Services and Guarantees
Each product
is fully guaranteed by the manufacturer. The complete warranty
is included with the product. The manufacturers
warranty covers repair or replacement of defective parts.
Please see warranty information in the user manuals. Bela
Interactive Installations Ltd does not provide any warranty
on any of the products sold. Specifications and pricing are
subject to change without notice E. & O. E. All trademarks
acknowledged.
Customer Service
Any complaints regarding the goods or services supplied
should be made to:
Bela Interactive Installations Ltd, 44 Kingsley Meadows,
Wickford, Essex, SS12 9FN, UK
You can e-mail, write, telephone or fax us with your complaint.
Our normal office hours are 9am - 5.30pm Monday - Friday,
9am - 1.00pm Saturday.
E-mail: office@belainteractive.co.uk
Tel: 01268 764800
Fax: 01268 561623
Statutory Rights
These Terms and Conditions do not affect any of your statutory
rights.
Installations:
Customer
Obligations – Terms and Conditions
1. Inform
Bela Interactive as soon as possible if you need to cancel
or change the installation date. For cancelling
or postponing an installation with less than 5 working days
notice a charge of £250 for each confirmed system install
will be imposed unless another job can be allocated or by
agreement.
2. Ensure that the room is vacated, clear from obstructions
and available for installation on the date agreed.
3. Ensure that a site representative is available to sign
for the equipment and the work completed on the installation
date.
4. Arrange for the room and representative to be available
for a site survey prior to installation.
5. Inform Bela Interactive of any potential health and safety risks in the
building construction.
NB: VERY IMPORTANT HEALTH AND SAFETY INFORMATION FOLLOWS:
In the best interests of our customers and Bela Interactive
staff, our engineers are trained to carry out their work
in a safe and proper manner. They are instructed to keep
in mind the safety of the building occupants as well as themselves.
To assist us we ask you to inform us of any known hazards
our engineers may encounter on your premises
In particular we need to be aware of any asbestos in the vicinity of the proposed
installation. (Asbestos is likely to be present in the building if it was built
or refurbished between 1950 and 1980.)
• If you are unsure whether there is asbestos on site, we must ask you
to find out before we start work.
• If you have an Asbestos Register, we request that it be checked. If the
area is clear we require a written statement to that effect, including a copy
of the relevant section of the Register.
• If there is asbestos in the area where we are to work, we need a copy
of the Register in order to plan a safe method of work.
• Our engineers are instructed not to disturb asbestos. During an installation,
if our engineers uncover any hidden material or dust that they suspect may contain
asbestos, they will stop work and will inform the premises site manager.
We would be grateful for your co-operation in order to minimise any health
risks or delay during the installation.
5. A
Bela Interactive will supply fixings and containment within the agreed price.
Consumables will also be within the agreed price but video splitters and leads
if found to be required will be charged at extra cost.
6. Provide a suitable wall or ceiling. If the wall and
ceiling suffers from vibration or disturbance from movement
either within or from above, this will cause the projected
image to shake. Bela Interactive will not be held responsible
for this. Bela Interactive may decline to ceiling or wall
mount the projector if suitable structural support are unavailable
(if site is not site surveyed in the first instance)
7. Provide a 240V 13-amp a.c. Electrical mains socket at
the ceiling mounting point for the projector. The socket
should be located on the ceiling perpendicular to the proposed
centre of the Interactive White Board as close to the projector
mounting point as possible. The exact location of the socket
will depend on chosen projector model. This socket could
be fitted after the installation. Bela Interactive can carry
out mains electrical installation work at extra costs and
site survey to NICEIC certification.
8. For a USB type connection and Systems with short throw projection please
provide at least one double 240V 13-amp a.c. Electrical mains socket at a location
within 1.0 metre of the Interactive Board.
9. Provide a DVD rom capable PC or laptop with a supported
operating system Windows XP/Vista/Win7 installed, in time
for the installation.
10. You the Customer to dispose of equipment packaging. Bela Interactive will
dispose of packaging in to any onsite skips, recycling containers if available
if not packaging will be left in a tidy manner in the room.
11. All rooms will left tidy and clean or in the condition we find them in.
12. Non-Standard Installations (See Below). If you cannot meet any of these
requirements or wish to have the equipment installed in a different manner
to that described above, you must inform us as soon as possible before the
agreed installation date. Bela Interactive will endeavour to accommodate any
reasonable request and liaise with the client , architects or builders on any
installation, but this may incur additional cost depending on installation
type configuration.
These conditions explain what a Standard Installation consists
of. For a Non-Standard Installation this document does not
apply.
The conditions also set out what requirements must be fulfilled by you, the
customer, so that a successful installation can be carried out.
There are five main processes that are carried out when installing a standard
Interactive Board system. These are:
I. Installing the Interactive White Board , Wall Mounted
Flat Screen Monitors including mount;
II. Installing the Data/Video Projector;
III. Installing the Cabling;
IV. Installing the Drivers and Software;
V. Testing and Commissioning the Installation.
I. Installing the Interactive Board.
• Bela Interactive will wall mount the base of the board at either the
Standard height of 970mm from the floor (78” diagonal unit) or 1150mm
from the floor (64” diagonal unit) or
Medium Height of 850 mm from the floor (78” diagonal unit) or 1030mm
from the floor (64” diagonal unit) or
Low Height of 700mm from the floor (78” diagonal unit) or 880mm from
the floor (64” diagonal unit) or If you would like the board to be higher
or lower please inform installation team before the whiteboard is fitted.
Please ensure you indicate your preference above when you return this signed
acceptance.
• The board will be fixed to the wall via four mounting brackets.
• If wall mounting is not possible then the board will require mounting
on a separate either fixed or electrical adjustable mobile stand. This will be
at extra costs for the equipment determined by site survey.
II. Installing the Data/Video Projector ceiling mounted.
• Bela Interactive will mount the base of the projector at a height preferably
no lower than 2.1 metres from the floor unless room conditions dictate otherwise.
• The projector is usually positioned between 2.2m and 2.8m away from the
centre of the Interactive Board. (The distance is dependant on the projector
model and board size supplied). If you have any concerns please contact Bela
Interactive on 01268 764800.
Safe projector installation is subject to suitable support being available
in the ceiling. The height and type of ceiling will determine suitability (please
refer to item 8 of customer obligations page 1). If Bela Interactive considers
a ceiling to be too high or unsuitable we will not fix to it. Due to health
and safety considerations and also the emergence of short throw projector technology
we will now only install up to 3.5meters max high ceilings will require on
wall short throw projection.
II.A Installing the Data/Video Projector wall mounted.
The wall if studded must of robust construction preferably solid construction
however we use specialized fixings for plasterboard type construction if
the backing is plylined with at least 18mm plywood this applies to new build
construction as well please phone us for more information existing plasterboard
walls we have to use at least one substantial fixing point such as wooden
batton spaced at either 400mm or 600mm centers. Flat screen monitors this
also applies depending on weight and size.
III. Installing and Connecting the Cabling.
• Bela Interactive shall install data /audio leads between the mounted
projector and a surface mount data box.
• Bela Interactive shall install a USB data cable from the wall mounted
Interactive Board within containment.
• The data box shall be within 1metre either side of the Interactive Board
and situated in the same room.
a) PC Audio. Two RCA sockets providing left and right audio channels. Some
boards only require a USB connection.
b) Ancillary audio and video. Three RCA sockets providing video and left and
right audio channels
• Exiting the outlet boxes will be the following leads:
a) PC video lead (VGA plug for connection to video splitter)
• A scart to phono lead shall be provided to enable scart connection to
ancillary equipment.
• A phono to 3.5mm stereo jack lead shall be provided to enable audio connection
to a PC sound card.
• A video splitter shall be provided to allow simultaneous operation of
the projector and the PC’s monitor. This comes with a 2m VGA lead for connection
to the PC graphics card splitter at extra cost.
• Bela Interactive will connect all the leads to the customer supplied
PC and ancillary equipment. If there is no suitable PC and no ancillary equipment
available at the time of install, the customer must connect the leads themselves.
• The customers own PC and other ancillary equipment (e.g. VCR) should
be positioned within 2 metres of the outlet box, on a desk or other customer
supplied furniture.
• All cabling shall be enclosed in plastic surface containment and, if
available, the room ceiling void.
IV. Installing the Drivers and Software.
• Bela Interactive will install the Interactive Board driver/software on
a customer supplied PC or Laptop Bela Interactive cannot accept responsibility
for configuration and/or installation of any other aspect of customer’s
PC.
• If there is no PC provided on the day of the installation, then the customers
must install the drivers /software themselves. If you require a later visit there
will be a charge for this.
• IIA. Promethean boards only.
• Promethean Activ Inspire software is now downloadable for free this is
the customer’s responsibility.
• Bela Interactive can provide a fully licensed hard copy of Activ Inspire
software for £300 per board.
• Please phone for details.
V. Testing and Commissioning the Installation.
• Bela Interactive engineers shall usually test the completed installation
whilst the customer is present providing there is power on site with a short
instruction on using the equipment advanced training can be provided for at extra
cost please phone for details.
• Testing shall be carried out by reference to the checklist on the ‘Installation
Sign-off Form.’
• Any problems that cannot be resolved shall be noted on the sign-off form.
• Notes on the sign-off form will include any further action required as
agreed between the customer and the installation engineer.
• Once completed the engineer and the customer must both sign the sign-off
form.
• Payment 30 days from completed sign off form or by completed installation
date.
ACCEPTANCE OF INSTALLATION CONDITIONS.
Installation Date agreed with Bela Interactive Installations
Ltd: _______________________
I have read and accepted the Bela Interactive conditions
of installation
Print Name _____________________________ Organization _________________________________
Signature _____________________________ Date ________________________
For Pre-Installation Queries Call Bela Interactive Installations
Ltd
01268764800
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