Prices and Payment

All prices are in £ sterling and include UK VAT at the appropriate rate and change on daily basis. Delivery charges are not included in the prices quoted. We accept payment by most major credit and debit cards. Payment is taken once we have established that we can fulfil your order, checked details and stock availability and dispatched your goods. We do not charge your credit or debit card until we dispatch your order.
Delivery

We only deliver within the mainland UK. We cannot guarantee delivery times but we aim to deliver within 7 working days.
Purchasing

All items offered on our website are subject to availability. To purchase any of the items on our Web Site, click the "Add to Basket" button shown on each product page. When you place an order to purchase a product by clicking the button "Order Now", we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've accepted your order or dispatched the product to you. The contract will be filed. For safety reasons your order’s data are not accessible via internet. We keep these data in confidence according to our privacy policy.
Cancellation

We understand that some customers may need to cancel orders or return products for various reasons. Bela Interactive Ltd policies for these circumstances are as follows:

If within 7 days of receipt of your product, you determine it does not meet your needs, you may exchange it for full credit if you upgrade to a product that is in stock and of equal or greater value. If not upgrading, a 25% restocking fee will apply. The customer is responsible for shipping costs to have the undesired unit shipped back to Bela Interactive Installations Ltd. The customer is then charged normal shipping rates to ship new product after an upgrade is determined.

All boxes, remotes, cabling, and documentation, and packaging must be in new condition. If packaging is not in original condition, contact a Bela Interactive Installations Ltd representative to determine additional fees for that product.

PLEASE NOTE: Before returning anything to us, you first MUST obtain a Return Merchandise Authorisation (RMA) number. Any returns mailed to us without a pre-approved RMA may be refused without notice and automatically returned.

To obtain a RMA, please e-mail us at office@belainteractive.co.uk (request must contain your full name, order number and contact phone number) or call 07834 480769. An RMA number is valid for 5 days.

Please note you will be responsible for all shipping and insurance charges for returns, unless otherwise indicated. If you choose not to insure your package, and we do not accept return of the Product for reasons stated above, you will be responsible for any loss or damage. The purchase price (less any applicable open box fees or missing parts fees) will be credited upon our acceptance of the merchandise in as-new condition in conformity with this policy.

Please allow 3 business days from the time we accept your Return Merchandise for the processing of your return. Please allow 5-10 business days to process any refunds. Additional charges may be assessed for Products returned with any missing parts and/or accessories.

After-Sales Services and Guarantees

Each product is fully guaranteed by the manufacturer. The complete warranty is included with the product. The manufacturers warranty covers repair or replacement of defective parts. Please see warranty information in the user manuals. Bela Interactive Installations Ltd does not provide any warranty on any of the products sold. Specifications and pricing are subject to change without notice E. & O. E. All trademarks acknowledged.
Customer Service

Any complaints regarding the goods or services supplied should be made to:
Bela Interactive Installations Ltd, 44 Kingsley Meadows, Wickford, Essex, SS12 9FN, UK
You can e-mail, write, telephone or fax us with your complaint. Our normal office hours are 9am - 5.30pm Monday - Friday, 9am - 1.00pm Saturday.

E-mail: office@belainteractive.co.uk

Tel: 01268 764800

Fax: 01268 561623
Statutory Rights

These Terms and Conditions do not affect any of your statutory rights.Pre Installation enquiries 01268764800 or 07834480770