white boards

Bela Interactive Installations Ltd terms and conditions:

Bela Interactive Installations Ltd, established in Febuary 2004, is a Promethean accredited installer and supplier of Interactive whiteboards and projectors and other audio visual equipment with accessories.

Terms and conditions Whiteboard

1.Orders

We only sell goods in the UK. Education prices only appply to educational establishments, medical establishments, government bodies,registered charities.

Please note we do NOT export goods outside the UK and except only sterling as the currency of all transactions.

Bela Interactive Installations Ltd values your custom and takes your online security very seriously. With this in mind we have an additional security check in place for high value orders. To perform this check we ask that you contact our company on 01268 764800 or 07834 480770. Please have the card registered on the account to hand so that we can process your order as quickly as possible.
Goods are NOT sold on a sale or return evaluation basis. Please ensure you order carefully.
Please do not book installations of equipment before delivery to give you chance to receive the equipment. We will not be held responsible for any additional expenses you may incur, for instance, late installations.
Please allow ample time for equipment to be delivered which is required for time critical missions, such as exhibitions, presentations, etc., as we will not be held responsible for any additional expenses your may incur.
You can cancel your order at any time up to the time of dispatch without penalty. However if you cancel and the goods have been dispatched to you, a 20% handling charge will be charged.
Projector lamps. We have to order most projector lamps on special order with the manufacturers. Please ensure you order the correct model carefully as the manufacturer and therefore ourselves, cannot accept returned lamps once shipped.

2. How to order and payment terms

Orders can be faxed to 01268 561623. Or call us on 01268 764800 for your requirements.
Flexible payment options include cheque, bank transfer, Visa, MasterCard credit cards, Maestro, Visa Electron, UK Visa Debit, Solo debit cards.
Goods can be ordered online to a maximum £10,000 unless previously agreed, for payment by credit card, cheque or bank transfer at www.interactiveboard.co.uk
Purchase orders must include delivery address, invoice address, goods, prices, delivery price, quotation number and credit card surcharge if applicable. Purchase orders must be signed by the authorizing person. Please note that we perform full identity and credit checking due to the high value of the goods we supply.
When ordering goods for installation or time-sensitive on-site contracts, please ensure you order your goods well in advance in case of unforeseen events that may delay delivery. We will not be liable for any failure to effect delivery in any circumstances, foreseen or otherwise.
Payment of goods on credit accounts. In default of payment and where payment exceeds our normal credit terms, interested is charged at a rate of 10% above Bank of England rate rate from the date payment is due, together with all costs of recovery.

3. Delivery and checking of goods

All goods will be subject to availability.
Once delivered goods cannot be exchanged or returned.
Delivery dates are given in good faith as supplied by the manufacturers or their distributors. We will not be liable for any failure to effect delivery of the whole or part of any order due to any events, errors or any other circumstances. If delivery is delayed we will notify you as soon as we are aware of the delay and you agree to give us such an extension to effect delivery as is reasonable in the circumstances, especially when goods are customized to your requirements. For non-customized goods you can cancel the order without penalty on both sides.
Please do not book installations of equipment before delivery to give you chance to receive the equipment. We will not be held responsible for any additional expenses you may incur, for instance, late installations.
Please allow ample time for equipment to be delivered which is required for time critical missions, such as exhibitions, presentations, etc., as we will not be held responsible for any additional expenses your may incur.
Goods MUST be checked for physical damage before signing to accept delivery from the courier. If the goods are damaged or broken, please DO NOT sign for the goods. Contact Bela Interactive Installations Ltd immediately by telephone 01268 764800 or 07834 480770. When signing for acceptance of your goods, you are signing to accept ownership of your goods in perfect physical condition. If you do not check the goods at time of signing, and the goods have been broken in transit, you will forfeit your right to reject the goods for physical damage and we cannot replace or take back your goods.
Once you have accepted your goods, please note you have 2 working days to check that your product is working satisfactory exceptions are interactive whiteboards and acosiated products.Should the goods not work satisfactorily you must contact us to obtain a returns number in order that arrangements can be made for collection and inspection, providing the goods are undamaged, unused, and in their original packing and you have not marked either the goods or their packing in any way. If you fail to comply with these terms you will be deemed to have accepted the goods.
Please note you will be responsible for all shipping and insurance charges for returns, unless otherwise indicated. If you choose not to insure your package, and we do not accept return of the Product for reasons stated above, you will be responsible for any loss or damage. The purchase price (less any applicable open box fees or missing parts fees) will be credited upon our acceptance of the merchandise in as-new condition in conformity with this policy.
Please allow 5-10 business days to process any refunds. Additional charges may be assessed for Products returned with any missing parts and/or accessories.
Goods returned in undamaged, unused condition and in their original packing which has not been defaced in any way, will be inspected by the manufacturer or their distributor and a replacement or return of your goods will be made based on their decision.
After two working days, the manufacturers warranty comes into effect. Please note goods are NOT sold on a sale or return basis.
Bela Interactive Installations Ltd will not be responsible for any labour charges, rental charges, loss of profits, charges, expenses, any other charges nor consequential loss or damage as a result of delivery delays, incorrect goods or defective goods being delivered to its customers.

4. Quality of goods

We warrant that (subject to the other provisions in these conditions) the goods will be of satisfactory quality.
As we are not the manufacturer of the goods, all warranties, conditions and other terms implied by statute or common law (except as to title) are, subject to above, expressly excluded. However, we will endeavour to pass on to you the benefit of any warranty or guarantee given by the manufacturer in respect of the goods.
Where the goods incorporate software, title of the software is subject to the manufacturers license. You agree to comply fully with the terms of any software license that is supplied with the goods. Failure to do so may lead to such software license being revoked by the owner of the software. We cannot take liability for any changes to software which may affect the operation of your equipment.

5. Description of goods

Description of goods on the website is given for the purpose of providing information on manufacturers goods. Such goods are liable to change in specification by the manufacturers without notice.
Although every care is given to providing accurate descriptions and pricing on the website we cannot be held responsible for any incompleteness, errors or omissions. E.&O.E
Product guides are produced by Bela Interactive Installations Ltd for the sole purpose of providing general information on audio visual equipment. No liability can be accepted for the completeness or accuracy of these guides.
Bela Interactive Installations Ltd takes no responsibility for any problems or accidents resulting from installation of equipment, if not carried by us. It is recommended that a qualified electrician or other competent person should always perform installation and measurements.

6. Warranties

All goods are covered by manufacturers warranties as stated on the manufacturers product description.
Unless otherwise marked, all products are new and come with a 1 year manufacturers RTB (return to base) warranty. Multimedia projector lamps come with a 1 month manufacturers RTB warranty, either separately or with a projector.

7. Title

Risk of damage to or loss of goods shall pass to you on delivery and any outstanding debt beyond the payment terms granted will be recovered by legal procedure.

8. Assignment of goods

You may not assign, charge or transfer any of your rights or obligations under any Contract without our prior written consent. We may assign and/or sub-contract any Contract at any time on notice to you.

9. Force majeure

Bela Interactive Installations Ltd is not liable for delays in delivery or cancellation of your order caused by circumstances beyond its reasonable control. Examples are supplier transport, manufacturers production problems, governmental action and natural disasters. If this lasts for more than two months, then the contract may be terminated by either party without compensation.

10. Contract

The Contract shall be governed by the laws of England and the parties shall submit to the sole jurisdiction of the English courts.

11.Installations:

Customer Obligations – Terms and Conditions

1. Inform Bela Interactive as soon as possible if you need to cancel or change the installation date. For cancelling or postponing an installation with less than 5 working days notice a charge of £250 for each confirmed system install will be imposed unless another job can be allocated.
2. Ensure on site parking or allocated space near to the installation works as possible any car parking fees to be paid for by the customer if wheel clamping is in force any unauthorised clamping fees to be paid for by the customer.

3. Ensure that the room or rooms are vacated, clear from wall obstructions (where the IWB will be fitted and available for installation on the dates agreed.

4. Ensure that a site representative is available to sign for the equipment and the work completed on the installation date.

5. Arrange for the room and representative to be available for a site survey prior to installation.

6. Inform Bela Interactive of any potential health and safety risks in the building construction.

NB: VERY IMPORTANT HEALTH AND SAFETY INFORMATION FOLLOWS:

In the best interests of our customers and Bela Interactive staff, our engineers are trained to carry out their work in a safe and proper manner. They are instructed to keep in mind the safety of the building occupants as well as themselves. To assist us we ask you to inform us of any known hazards our engineers may encounter on your premises
In particular we need to be aware of any asbestos in the vicinity of the proposed installation. (Asbestos is likely to be present in the building if it was built or refurbished between 1950 and 1980.)
· If you are unsure whether there is asbestos on site, we must ask you to find out before we start work.
· If you have an Asbestos Register, we request that it be checked. If the area is clear we require a written statement to that effect, including a copy of the relevant section of the Register.
· If there is asbestos in the area where we are to work, we need a copy of the Register in order to plan a safe method of work.
· Our engineers are instructed not to disturb asbestos. During an installation, if our engineers uncover any hidden material or dust that they suspect may contain asbestos, they will stop work and will inform the premises site manager.
We would be grateful for your co-operation in order to minimise any health risks or delay during the installation.
5.A
Two double 240V 13A a.c. sockets will be required at the PC location to power the IWB board and ancillaries.

7. Provide a stable structure. If the ceiling suffers from vibration or disturbance from movement either within or from above, this will cause the projected image to move. Bela Interactive will not be held responsible for this. Bela Interactive may decline to ceiling mount the projector if a suitable structural support is not available (if site is not site surveyed in the first instance)
8. Provide a 240V 13-amp a.c. Electrical mains socket at the ceiling mounting point for the projector unless otherwise agreed. The socket should be located on the ceiling perpendicular to the proposed centre of the Interactive White Board as close to the projector mounting point as possible. The exact location of the socket will depend on chosen projector model. This socket could be fitted after the installation. Bela Interactive personnel are not authorised to carry out mains electrical installation work.

9. For Active Speakers a 240V 13-amp a.c. single electrical mains socket at a location within .5 metres of the Interactive Board.

10. Provide a CD rom capable pc or laptop with a supported operating system such as Windows 2000/XP/Vista installed, in time for the installation if there is no pc or laptop at the time of installation we will test with the engineer’s laptop for proper functions of the installed system including video and sound.
11. You the Customer to dispose of whiteboard and projector packaging. We will how ever leave the rooms in the state that we find them with packaging neatly packed ready for disposal.
12. Non-Standard Installations. If you cannot meet any of these requirements or wish to have the equipment installed in a different manner to that described above, you must inform us as soon as possible before the agreed installation date. Bela Interactive will endeavour to accommodate any reasonable request and liaise with architects or builders on any installation, but this may incur additional cost.
These conditions explain what a Standard Installation consists of. For a Non-Standard Installation this document does not apply please phone us for more information. The conditions also set out what requirements must be fulfilled by you, the customer, so that a successful installation can be carried out.

There are five main processes that are carried out when installing a standard Interactive Board system. These are:

I. Installing the Interactive Board;
II. Installing the Data/Video Projector;
III. Installing the Cabling and data termination boxes;
IV. Installing the Software;
V. Testing and Commissioning the Installation.
VI. Sign off customer satisfaction sheet.

I. Installing the Interactive Board.
· Bela Interactive will wall mount the base of the board at either the
Standard height of 90mm from the floor (78” diagonal unit Promethean) (80” Smartboard) or 1135mm from the floor (64” diagonal unit Promethean) (60”Smartboard)
If you would like the board to be higher or lower please inform the installation team before the whiteboard is fitted.

· The board will be fixed to the wall via four mounting brackets.
· If wall mounting is not possible then the board will require mounting on a mobile stand at extra cost for the stand available from our website.

Activ+2 Version 2 Systems: Smart680i ESP systems: Bela Interactive Promethean ESP: Site Survey required for this type of installation please phone 01268764800 to arrange.
Solid wall construction or studded wall construction at best required for this type of system. We may need to brace/span the wall for the fixing points also please keep in mind any obstructions, as we may have to use step out brackets for the frame at extra cost to you the customer currently £60.00 per set. Termination is either side of the frame unless you require this to be elsewhere i.e. back of the room this will incur a extra cost of £110.00 per system. At least one double electrical socket required at the point of install. Only accredited Promethean engineers of whom Bela Interactive Ltd is a certified member can install active+2 Version 2 systems and ESP systems.

Plasma/Lcd screen installation:

Solid wall construction or studded wall construction at best required for this system. Wall mounted electrical single socket required. Electrical sockets can be installed at extra cost to you the customer currently £150 each per spurred double point. Cables all terminated either side of the installation if you require termination else where this is charged extra subject to site survey

II. Installing the ceiling mounted data/video projector.
· Bela Interactive will ceiling mount the base of the projector at a height preferably no lower than 2.1 metres from the floor unless room conditions dictate otherwise relative to board height.
· The projector is usually positioned between 2.2m and 3.5m away from the centre of the Interactive Board. (The distance is dependant on the projector model and board size supplied). If you have any concerns please contact Bela Interactive on 01268 764800.
· Safe projector installation is subject to suitable support being available in the ceiling. The height and type of ceiling will determine suitability (please refer to item 8 of customer obligations page 1). If Bela Interactive considers the structure to be too high or low and unsafe, we will not fix to it. Wall Mounted systems available. Please note we do not install/ fix to a suspended ceiling we need the structure above
· This practise is dangerous and unstable if we are asked to replace a projector onto an existing pole mount system installed by another company using this method we will refuse we will how ever install to the main structure at extra cost to you the customer.

III. Installing and Connecting the Cabling.
· Bela Interactive shall install VGA and video cabling between the ceiling mounted projector and surface mount outlet boxes.
· Bela Interactive shall install a Serial /USB data cable between the wall mounted Interactive Board and the same outlet boxes or active speakers.
· The outlet boxes shall be within a 3-metre cable run of the Interactive Board and situated in the same room. This is usually next to the board on either the left or right hand side.
· The outlet boxes shall have termination plates fitted providing the following connections:
·
a) PC Audio. Two RCA sockets providing left and right audio channels.
b) Ancillary audio and video. Three RCA sockets providing video and left and right audio channels
c) VGA single.
· Exiting the outlet boxes will be the following leads:
a) PC video lead (VGA plug for connection to video splitter) Video splitters supplied at extra cost.
b) Data lead (serial or USB plug for connection to PC communications port)
· A scart to phono lead shall be provided to enable scart connection to ancillary equipment.
· A phono to 3.5mm stereo jack lead shall be provided to enable audio connection to PC sound card
· A video splitter can be provided at extra cost currently £35.00 to allow simultaneous operation of the projector and the PC’s monitor. This comes with a 2m VGA lead for connection to the PC graphics card.
· Bela Interactive will connect all the leads to the customer supplied PC and ancillary equipment. If there is no suitable PC and no ancillary equipment available at the time of install, the customer must connect the leads themselves.
· The customers own PC and other ancillary equipment (e.g. VCR/ DVD player) should be positioned within 2 metres of the outlet box, on a desk or other customer supplied furniture.
· All cabling shall be enclosed in plastic surface 25x16 white trunking and, if available, the room ceiling void.

IV. Installing the Drivers/Software.
· Bela Interactive will install the Interactive Board driver/software on a customer supplied PC or Laptop with full admin rights required Bela Interactive cannot accept responsibility for configuration and/or installation of any other aspect of customer’s PC.
· If there is no PC provided on the day of the installation, then the customers must install the Drivers/Software themselves. If you require a later visit there will be a charge for this. Currently £75 call out unless agreed otherwise.

V. Testing and Commissioning the Installation.
· Bela Interactive engineers shall test and commission the completed installation.
· Testing shall be carried out by reference to the checklist on the ‘Installation Sign-off Form.’
· Any problems that cannot be resolved shall be noted on the sign-off form.
· Notes on the sign-off form will include any further action required as agreed between the customer and the installation engineer.
· Once completed the engineer and the customer must both sign the sign-off form.

ACCEPTANCE OF INSTALLATION CONDITIONS.

Installation Date agreed with Bela Interactive Installations Ltd: _______________________

I have read and accepted the Bela Interactive conditions of installation

Print Name _____________________________ Organization _________________________________

Signature _____________________________ Date ________________________

FOR PRE-INSTALLATION QUERIES CALL BELA INTERACTIVE INSTALLATIONS LTD ON 01268764800

PLEASE POST BACK TO
Bela Interactive Installations Ltd
44, Kingsley Meadows,
Wickford,
Essex,
SS12 9FN.

Alternately Fax Back to 01268 561623